Australia · Independent guide
myGov sign-in problems: what to try
Most sign-in failures come from an expired code, a changed phone number or a locked account. Try the fixes below in order. If you still can't get in, use myGov's official forgotten-details or help process — never a third-party service.
Official site: myGov help ↗
Troubleshooting
| Symptom | Try this |
|---|---|
| Code not arriving | Check the mobile number on the account; wait a minute and request once more |
| Code rejected | Codes expire quickly — use the newest one |
| Account locked | Wait for the lock period, then use 'Forgot username/password' |
| New phone | Use backup sign-in options or the official recovery process |
| Using myID | Check the myID app is set up on this device |
Stay safe
- Type my.gov.au yourself — don't follow links in messages.
- Never give your password or code to anyone, including this site.