Australia · Independent guide
Recovering a myGov account
Use myGov's own 'forgot username' and 'forgot password' options first. If those fail, contact myGov through the official help page. Recovery may require identity checks — only ever do those on my.gov.au or with the myGov helpdesk.
Official site: myGov help ↗
Steps
- Go to my.gov.au and choose the forgotten username or password option.
- Answer the prompts using the email or phone on the account.
- If you no longer have access to those, use the myGov help page to contact the helpdesk.
- Once in, update your phone, email and sign-in options.
If you suspect someone else got in
- Change your password and sign-in options immediately.
- Check linked services (Centrelink, ATO bank details).
- Contact the myGov helpdesk and IDCARE (Australia's identity support service).
What we will never ask for
We do not need, and will never request, passwords, sign-in codes or identity documents. Anyone asking for these outside my.gov.au is not legitimate.